Overview
TagThemAll Bot ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp automation platform and related services.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
Our platform helps businesses automate WhatsApp communications, manage groups, and streamline customer interactions. We understand the sensitive nature of communication data and have implemented robust measures to protect your privacy.
Data Security
We implement comprehensive security measures to protect your information:
Technical Safeguards
- Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256
- Access Controls: Role-based access with multi-factor authentication
- Network Security: Firewalls, intrusion detection, and DDoS protection
- Regular Audits: Security assessments and vulnerability testing
Operational Security
- Employee Training: Regular security awareness and privacy training
- Background Checks: Screening of personnel with data access
- Incident Response: 24/7 monitoring and rapid response procedures
- Data Minimization: We collect only necessary information
Infrastructure Security
- Secure Hosting: Enterprise-grade cloud infrastructure
- Backup Systems: Regular encrypted backups with disaster recovery
- Monitoring: Continuous system monitoring and alerting
- Updates: Regular security patches and system updates
While we implement strong security measures, no system is 100% secure. Please use strong passwords and keep your account credentials confidential.
WhatsApp Integration
Our platform integrates with WhatsApp Web to provide automation features. Here's how we handle WhatsApp data:
Session Management
- We maintain secure connections to WhatsApp Web on your behalf
- Session tokens are encrypted and stored securely
- You can disconnect sessions at any time through our dashboard
- Sessions automatically expire based on WhatsApp's policies
Message Processing
- No Message Storage: We do not store the content of your WhatsApp messages
- Metadata Only: We process only necessary metadata for automation
- Real-time Processing: Messages are processed in real-time and not retained
- Contact Sync: Contact information is stored to enable automation features
WhatsApp Terms Compliance
Our service operates within WhatsApp's Terms of Service and Business Policy. We:
- Do not send spam or unsolicited messages
- Respect WhatsApp's rate limits and usage policies
- Provide tools to help you comply with messaging regulations
- Monitor for abuse and take corrective action when necessary
Cookies and Tracking
We use cookies and similar technologies to enhance your experience and improve our services:
Types of Cookies We Use
- Essential Cookies: Required for basic platform functionality and security
- Performance Cookies: Help us understand how you use our platform
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Provide insights into usage patterns and performance
Third-Party Cookies
- Google Analytics: Website traffic and user behavior analysis
- Paystack: Payment processing and fraud prevention
- Customer Support: Live chat and support ticket management
Managing Cookies
You can control cookies through:
- Browser settings to block or delete cookies
- Our cookie preferences center (available on our website)
- Opting out of analytics tracking
- Disabling non-essential cookies while maintaining functionality
Disabling essential cookies may affect platform functionality. Performance and analytics cookies can be disabled without impacting core features.
Your Rights
You have several rights regarding your personal information. Depending on your location, these may include:
Access and Portability
- Right to Access: Request a copy of your personal data
- Data Portability: Export your data in a machine-readable format
- Account Dashboard: View and manage your information through our platform
Correction and Deletion
- Right to Rectification: Correct inaccurate or incomplete information
- Right to Erasure: Request deletion of your personal data
- Account Deletion: Permanently delete your account and associated data
Processing Controls
- Right to Restrict: Limit how we process your information
- Right to Object: Opt out of certain types of processing
- Marketing Opt-out: Unsubscribe from promotional communications
How to Exercise Your Rights
To exercise any of these rights:
- Contact us at privacy@tagthemall.com
- Use the privacy controls in your account dashboard
- Submit a request through our support system
- We will respond within 30 days of receiving your request
If you're not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.
Data Retention
We retain your information only as long as necessary for the purposes outlined in this policy:
Account Data
- Active Accounts: Retained while your account is active
- Inactive Accounts: Deleted after 2 years of inactivity
- Deleted Accounts: Permanently removed within 30 days
WhatsApp Data
- Contact Information: Retained while you use our services
- Session Data: Deleted when sessions are disconnected
- Metadata: Retained for 90 days for service optimization
Legal and Compliance
- Financial Records: Retained for 7 years as required by law
- Legal Holds: Extended retention during legal proceedings
- Security Logs: Retained for 1 year for security purposes
Children's Privacy
Our services are designed for business use and are not intended for children under the age of 16.
Age Restrictions
- Users must be at least 16 years old to create an account
- We do not knowingly collect information from children under 16
- Business accounts should ensure appropriate supervision of younger users
- Parents can contact us to request deletion of a child's information
If We Learn of Children's Data
If we become aware that we have collected personal information from a child under 16:
- We will immediately delete the information
- We will suspend or terminate the associated account
- We will notify the account holder of the action taken
- We will implement additional verification measures
If you believe we have inadvertently collected information from a child under 16, please contact us immediately at privacy@tagthemall.com.
International Transfers
As a global service, your information may be transferred to and processed in countries other than your own.
Data Processing Locations
- Primary Servers: Located in secure data centers in the United States and Europe
- Backup Systems: Distributed across multiple geographic regions
- Service Providers: May process data in various countries worldwide
- Support Teams: May access data from different time zones for 24/7 support
Transfer Safeguards
When transferring data internationally, we ensure appropriate safeguards:
- Adequacy Decisions: Transfers to countries with adequate data protection laws
- Standard Contractual Clauses: EU-approved contracts for data protection
- Certification Programs: Privacy Shield successors and similar frameworks
- Encryption: All international transfers are encrypted in transit
Regional Compliance
- GDPR (EU): Full compliance with European data protection regulations
- CCPA (California): Compliance with California Consumer Privacy Act
- PIPEDA (Canada): Adherence to Canadian privacy legislation
- Local Laws: Compliance with applicable local privacy laws
We continuously monitor international data protection developments and update our practices to maintain the highest standards of privacy protection.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
How We Notify You
- Email Notifications: Important changes sent to your registered email
- Platform Notifications: In-app alerts about policy updates
- Website Banner: Prominent notice on our website
- Version History: Previous versions available for comparison
Types of Updates
- Minor Changes: Clarifications and formatting improvements
- Material Changes: Significant updates to data practices
- Legal Updates: Changes required by new regulations
- Service Updates: Changes due to new features or services
Your Options
When we update this policy:
- You can review changes before they take effect
- You may opt out of non-essential changes
- You can close your account if you disagree with material changes
- Continued use of our services constitutes acceptance of updates
Current Version: 2.1 | Last Updated: December 5 | Effective Date: January 1, 2025