Terms of Service

Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and TagThemAll Bot ("Company," "we," "us," or "our") regarding your use of our WhatsApp automation platform and related services.

Binding Agreement

By accessing or using our services, you agree to:

• Be bound by these Terms and our Privacy Policy
• Comply with all applicable laws and regulations
• Use our services in accordance with WhatsApp's Terms of Service
• Accept responsibility for all activities under your account

Capacity to Enter Agreement

You represent and warrant that:

• You have the legal capacity to enter into this agreement
• You are at least 18 years old or have parental consent
• You have the authority to bind your organization (if applicable)
• Your use of our services will not violate any applicable laws

Service Description

TagThemAll Bot provides WhatsApp automation and management services designed for businesses and organizations to streamline their communication processes.

Core Services

• Multi-Session Management: Connect and manage multiple WhatsApp accounts
• Group Automation: Automated group management and member tagging
• Contact Management: Organize and manage WhatsApp contacts
• Message Automation: Schedule and automate message delivery
• Analytics Dashboard: Monitor and analyze communication metrics
• API Access: Integration capabilities for custom applications

Service Limitations

Our services are subject to:

• WhatsApp's Terms of Service and Business Policy
• Rate limits and usage quotas based on your subscription plan
• Technical limitations of the WhatsApp platform
• Compliance with applicable laws and regulations

Eligibility

To use our services, you must meet certain eligibility requirements and comply with applicable laws.

Age Requirements

• You must be at least 18 years old to create an account
• Users between 16-18 years old require parental or guardian consent
• Business accounts must be managed by authorized representatives
• We reserve the right to verify age and authorization at any time

Geographic Restrictions

Our services are available worldwide, but may be restricted in certain jurisdictions:

• Countries where WhatsApp services are prohibited or restricted
• Jurisdictions with conflicting automation or privacy laws
• Regions subject to international sanctions or embargoes
• Areas where we cannot provide adequate legal compliance

Business Requirements

For business accounts, you must:

• Have a legitimate business purpose for using automation services
• Comply with all applicable business and communication regulations
• Obtain necessary permissions for automated messaging
• Respect recipient privacy and consent requirements

Account Registration

Creating an account with TagThemAll Bot requires providing accurate information and maintaining account security.

Registration Process

To create an account, you must:

1. Provide accurate and complete registration information
2. Verify your email address and phone number
3. Create a secure password meeting our requirements
4. Accept these Terms of Service and Privacy Policy
5. Complete any additional verification steps as required

Account Information

You are responsible for:

• Accuracy: Providing truthful and up-to-date information
• Updates: Keeping your account information current
• Verification: Responding to verification requests promptly
• Compliance: Ensuring information meets legal requirements

Account Security

You must:

• Keep your login credentials confidential and secure
• Use strong, unique passwords for your account
• Enable two-factor authentication when available
• Notify us immediately of any unauthorized access
• Log out from shared or public devices

Account Responsibility

You are solely responsible for:

• All activities that occur under your account
• Maintaining the confidentiality of your credentials
• Any consequences of unauthorized account access
• Compliance with these Terms by all account users

Acceptable Use Policy

Our services must be used responsibly and in compliance with applicable laws, regulations, and platform policies.

Permitted Uses

You may use our services for:

• Business Communication: Legitimate business messaging and customer service
• Group Management: Organizing and managing WhatsApp groups
• Contact Organization: Managing and categorizing business contacts
• Automated Responses: Setting up appropriate automated replies
• Analytics: Monitoring communication performance and engagement
• Integration: Connecting with other business systems and tools

Usage Guidelines

When using our services, you must:

• Respect recipient privacy and communication preferences
• Obtain appropriate consent for automated messaging
• Provide clear opt-out mechanisms for recipients
• Use accurate sender identification and contact information
• Comply with applicable anti-spam and privacy laws
• Respect WhatsApp's rate limits and usage policies

Content Standards

All content sent through our platform must:

• Be truthful, accurate, and not misleading
• Comply with applicable advertising and marketing laws
• Respect intellectual property rights
• Be appropriate for the intended audience
• Not contain harmful, offensive, or illegal material

Prohibited Activities

The following activities are strictly prohibited when using our services and may result in immediate account suspension or termination.

Spam and Unsolicited Messages

• Mass Spam: Sending unsolicited bulk messages to recipients
• Cold Messaging: Contacting users without prior consent or relationship
• Chain Messages: Distributing viral or chain message content
• Misleading Content: Sending false, deceptive, or misleading information
• Phishing: Attempting to obtain sensitive information fraudulently

Illegal and Harmful Content

You may not use our services to send or promote:

• Illegal products, services, or activities
• Hate speech, harassment, or discriminatory content
• Adult content or sexually explicit material
• Violence, threats, or harmful content
• Copyrighted material without proper authorization
• Malware, viruses, or malicious software

Platform Abuse

Prohibited platform activities include:

• Account Farming: Creating multiple accounts to circumvent limits
• Rate Limit Evasion: Attempting to bypass usage restrictions
• System Interference: Disrupting or overloading our services
• Unauthorized Access: Accessing accounts or data without permission
• Reverse Engineering: Attempting to decode or replicate our systems

Commercial Violations

• Reselling or redistributing our services without authorization
• Using our services to compete directly with our business
• Violating intellectual property rights of third parties
• Engaging in fraudulent or deceptive business practices
• Money laundering or other financial crimes

WhatsApp Compliance

Our services operate within the framework of WhatsApp's Terms of Service and Business Policy. Users must comply with all WhatsApp requirements.

WhatsApp Terms Compliance

You agree to comply with:

• WhatsApp Terms of Service: All current and future terms set by WhatsApp
• WhatsApp Business Policy: Commercial use guidelines and restrictions
• WhatsApp Commerce Policy: Rules for business transactions and payments
• Community Standards: Content and behavior guidelines

Messaging Guidelines

When sending messages through our platform:

• Obtain explicit consent before initiating conversations
• Provide clear identification of your business or organization
• Include easy opt-out instructions in promotional messages
• Respect recipient requests to stop receiving messages
• Avoid sending messages during inappropriate hours
• Ensure message content is relevant and valuable to recipients

Account Verification

For WhatsApp Business accounts:

• Use verified business profiles when available
• Maintain accurate business information and contact details
• Display appropriate business categories and descriptions
• Use official business phone numbers and email addresses

Rate Limits and Restrictions

You must respect:

• Message Limits: WhatsApp's daily and hourly message limits
• Contact Limits: Restrictions on adding new contacts
• Group Limits: Maximum group sizes and creation limits
• Media Limits: File size and type restrictions for media

Consequences of Non-Compliance

WhatsApp violations may result in:

• Temporary or permanent WhatsApp account restrictions
• Reduced message delivery rates or shadow banning
• Complete WhatsApp account termination
• Inability to use our services with affected WhatsApp accounts

Subscription and Billing

Our services are provided on a subscription basis with various plans and billing options.

Subscription Plans

We offer different subscription tiers:

• Free Tier: Limited features for basic users
• Starter Plan: Essential features for small businesses
• Professional Plan: Advanced features for growing businesses
• Enterprise Plan: Full features for large organizations
• Custom Plans: Tailored solutions for specific needs

Billing and Payments

Subscription billing terms:

• Payment Processing: Secure processing through Paystack
• Billing Cycles: Monthly or annual billing options
• Auto-Renewal: Subscriptions renew automatically unless cancelled
• Payment Methods: Credit cards, debit cards, and other approved methods
• Currency: Billing in USD or local currency where available

Price Changes

We reserve the right to:

• Modify subscription prices with 30 days advance notice
• Grandfather existing subscribers at current rates for one billing cycle
• Offer promotional pricing for limited periods
• Adjust pricing based on usage or feature additions

Cancellation and Refunds

• Cancellation: Cancel anytime through your account dashboard
• Effective Date: Cancellation takes effect at the end of current billing period
• Refund Policy: Pro-rated refunds for annual subscriptions cancelled within 30 days
• Free Trial: Cancel during trial period for no charges
• Disputed Charges: Contact support within 60 days for billing disputes

Intellectual Property

All intellectual property rights in our services and platform are owned by TagThemAll Bot or our licensors.

Our Intellectual Property

We own all rights, title, and interest in:

• Software and Platform: Our automation platform, algorithms, and code
• Trademarks: TagThemAll Bot name, logos, and brand elements
• Content: Documentation, tutorials, and educational materials
• Trade Secrets: Proprietary methods, processes, and know-how
• Patents: Any patented technologies or innovations

License to Use

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use our services according to your subscription plan
• Use our platform for legitimate business purposes
• Access documentation and support materials
• Integrate with our APIs according to our developer terms

Restrictions on Use

You may not:

• Copy, modify, or create derivative works of our platform
• Reverse engineer, decompile, or disassemble our software
• Remove or alter any proprietary notices or labels
• Use our trademarks without written permission
• Sublicense, rent, or lease our services to third parties
• Use our services to develop competing products

User Content

Regarding content you create or upload:

• Ownership: You retain ownership of your original content
• License to Us: You grant us a license to process and store your content
• Responsibility: You're responsible for ensuring you have rights to your content
• Compliance: Your content must comply with these Terms and applicable laws

DMCA and Copyright Claims

If you believe your copyright has been infringed:

• Send a DMCA notice to our designated agent
• Include all required information per DMCA guidelines
• We will investigate and respond according to applicable law
• False claims may result in legal consequences

Data and Privacy

Your privacy is important to us. This section outlines how we handle your data in conjunction with our detailed Privacy Policy.

Data Collection and Use

We collect and process data to:

• Provide Services: Enable WhatsApp automation and management features
• Account Management: Maintain your account and subscription
• Support: Provide customer service and technical assistance
• Improvement: Enhance our services and develop new features
• Security: Protect against fraud, abuse, and security threats
• Legal Compliance: Meet legal and regulatory requirements

Data Types

We may collect:

• Account Information: Name, email, phone number, billing details
• WhatsApp Data: Contact lists, group information, message metadata
• Usage Data: Platform interactions, feature usage, performance metrics
• Technical Data: IP addresses, device information, browser details
• Communication Data: Support tickets, feedback, correspondence

Data Protection

We implement comprehensive security measures:

• Encryption: Data encrypted in transit and at rest
• Access Controls: Strict access limitations and authentication
• Monitoring: Continuous security monitoring and threat detection
• Compliance: GDPR, CCPA, and other privacy law compliance
• Audits: Regular security assessments and penetration testing

Data Sharing

We may share data with:

• Service Providers: Third-party vendors who assist in service delivery
• Legal Authorities: When required by law or legal process
• Business Partners: With your explicit consent for integrations
• Successors: In case of merger, acquisition, or business transfer

Your Data Rights

You have the right to:

• Access your personal data and obtain copies
• Correct inaccurate or incomplete information
• Delete your data (subject to legal retention requirements)
• Restrict or object to certain processing activities
• Data portability for your personal information
• Withdraw consent where processing is based on consent

Data Retention

We retain data:

• Account Data: While your account is active plus reasonable period after closure
• Financial Data: As required by law (typically 7 years)
• Usage Data: For service improvement and analytics (anonymized after 2 years)
• Legal Holds: Extended retention during legal proceedings

Service Availability

While we strive to provide reliable services, we cannot guarantee 100% uptime and availability.

Service Level Expectations

We aim to provide:

• Uptime Target: 99.5% monthly uptime for paid plans
• Performance: Reasonable response times under normal conditions
• Monitoring: 24/7 system monitoring and alerting
• Support: Technical support during business hours

Planned Maintenance

We may perform maintenance that temporarily affects service:

• Scheduled maintenance will be announced in advance when possible
• Emergency maintenance may occur without prior notice
• We'll minimize disruption and restore services promptly
• Critical security updates may require immediate maintenance

Service Interruptions

Service may be unavailable due to:

• Technical Issues: Server problems, software bugs, or system failures
• Third-Party Dependencies: WhatsApp, cloud providers, or payment processors
• Network Issues: Internet connectivity or routing problems
• Force Majeure: Natural disasters, emergencies, or other uncontrollable events
• Legal Requirements: Court orders or regulatory compliance

Service Credits

For significant outages on paid plans:

• Service credits may be provided for extended downtime
• Credits calculated based on actual downtime duration
• Must be requested within 30 days of the incident
• Credits applied to future billing cycles

Limitation of Liability

To the maximum extent permitted by applicable law, our liability for any claims arising from your use of our services is limited as follows.

Types of Damages Excluded

We shall not be liable for:

• Indirect Damages: Consequential, incidental, or special damages
• Lost Profits: Loss of revenue, business, or profit opportunities
• Data Loss: Loss or corruption of data or information
• Business Interruption: Disruption to business operations or activities
• Reputation Damage: Harm to business reputation or goodwill
• Third-Party Claims: Claims by customers, partners, or other third parties

Maximum Liability Cap

Our total liability is limited to:

• Paid Users: Amount paid by you in the 12 months preceding the claim
• Free Users: $100 USD maximum liability
• Multiple Claims: Aggregate liability cap applies to all claims combined
• Time Limit: Claims must be brought within one year of the incident

Exceptions to Limitations

These limitations do not apply to:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Gross negligence or willful misconduct
• Violations of intellectual property rights
• Liability that cannot be excluded by applicable law

Third-Party Services

Regarding third-party integrations:

• We are not responsible for WhatsApp's actions or policies
• Payment processor issues are subject to their terms
• Third-party API failures are outside our control
• External service outages may affect our platform

User Responsibilities

You acknowledge that:

• You use our services at your own risk
• You should maintain appropriate backups of important data
• Business continuity planning is your responsibility
• You should have appropriate insurance coverage

Indemnification

You agree to defend, indemnify, and hold harmless TagThemAll Bot from certain claims and damages arising from your use of our services.

Your Indemnification Obligations

You will indemnify us against claims arising from:

• Terms Violations: Your breach of these Terms of Service
• Law Violations: Your violation of applicable laws or regulations
• Content Issues: Content you send through our platform
• Third-Party Rights: Infringement of intellectual property or other rights
• Unauthorized Use: Use of our services beyond your authorized access
• Negligent Acts: Your negligent or wrongful acts or omissions

Scope of Indemnification

Indemnification includes:

• Legal Costs: Reasonable attorneys' fees and legal expenses
• Damages: Judgments, settlements, and awards
• Court Costs: Filing fees and other litigation expenses
• Defense Costs: Costs of defending against claims

Indemnification Process

When seeking indemnification:

1. We will promptly notify you of any covered claim
2. You may assume control of the defense with qualified counsel
3. We may participate in defense at our own expense
4. You may not settle claims affecting us without our consent
5. We will reasonably cooperate in the defense

Mutual Indemnification

We will indemnify you against claims that our services infringe third-party intellectual property rights, subject to:

• Prompt notification of the claim
• Our control of defense and settlement
• Your reasonable cooperation
• Use of our services in accordance with these Terms

Indemnification Remedies

If our services are found to infringe, we may:

• Obtain rights for your continued use
• Replace or modify the infringing functionality
• Terminate the affected services with refund

Termination

Either party may terminate this agreement under certain circumstances. This section outlines termination rights and procedures.

Termination by You

You may terminate your account:

• At Any Time: Cancel your subscription through your account dashboard
• Effective Date: Termination takes effect at the end of your current billing period
• Data Export: Download your data before termination
• Final Billing: Pay any outstanding charges before termination

Termination by Us

We may terminate your account for:

• Terms Violation: Breach of these Terms of Service
• Non-Payment: Failure to pay subscription fees
• Illegal Activity: Use of services for illegal purposes
• Abuse: Violation of our Acceptable Use Policy
• Security Risk: Threats to platform security or integrity
• Inactivity: Extended periods without account activity

Immediate Termination

We may immediately suspend or terminate accounts for:

• Serious violations of these Terms
• Legal requirements or court orders
• Security breaches or suspected fraud
• Repeated policy violations
• Threats to other users or our platform

Effects of Termination

Upon termination:

• Service Access: Your access to services will be disabled
• Data Retention: Your data will be retained according to our Privacy Policy
• Outstanding Obligations: Payment obligations survive termination
• License Termination: Your license to use our services ends
• Data Export: You have 30 days to export your data

Account Suspension

We may suspend accounts instead of termination:

• Investigation Period: While investigating potential violations
• Payment Issues: For non-payment with opportunity to cure
• Security Concerns: Temporary suspension for security reasons
• Restoration: Accounts may be restored after resolving issues

Survival of Terms

The following provisions survive termination:

• Payment obligations and outstanding fees
• Intellectual property rights and licenses
• Limitation of liability and indemnification
• Dispute resolution and governing law
• Data retention and privacy obligations

Governing Law

These Terms and any disputes arising from your use of our services are governed by specific laws and dispute resolution procedures.

Applicable Law

These Terms are governed by:

• Primary Jurisdiction: Laws of [Your State/Country] without regard to conflict of law principles
• Federal Law: Applicable federal laws and regulations
• International Treaties: Relevant international agreements and conventions
• Local Compliance: Local laws where you use our services

Dispute Resolution

For disputes arising from these Terms:

1. Direct Resolution: First attempt to resolve disputes directly with our support team
2. Mediation: If direct resolution fails, disputes may be submitted to mediation
3. Arbitration: Binding arbitration for disputes over $10,000
4. Court Jurisdiction: Courts of [Your Jurisdiction] for non-arbitrable disputes

Arbitration Agreement

For eligible disputes, you agree to:

• Binding Arbitration: Final and binding arbitration instead of court proceedings
• Individual Basis: Arbitration on individual basis, not as class action
• Arbitration Rules: Conducted under [Arbitration Organization] rules
• Location: Arbitration held in [Your Location] or virtually
• Costs: Each party bears their own costs unless otherwise awarded

Exceptions to Arbitration

The following disputes are not subject to arbitration:

• Intellectual property disputes
• Small claims court matters (under applicable limits)
• Injunctive or equitable relief requests
• Disputes involving public policy issues

Class Action Waiver

You agree that:

• Disputes will be resolved individually, not as class actions
• You waive rights to participate in class action lawsuits
• No consolidation of individual arbitrations
• This waiver is essential to our agreement

Statute of Limitations

Claims must be brought within:

• General Claims: One year from when the claim arose
• Billing Disputes: 60 days from the disputed charge
• Data Breaches: Two years from discovery of the breach
• Contract Claims: As specified by applicable law

Changes to Terms

We may modify these Terms from time to time to reflect changes in our services, legal requirements, or business practices.

Types of Changes

We may update these Terms for:

• Legal Compliance: Changes required by new laws or regulations
• Service Updates: Modifications due to new features or services
• Security Enhancements: Updates to improve platform security
• Clarifications: Improvements to language and clarity
• Business Changes: Updates reflecting business model changes

Notification Process

When we update these Terms:

• Advance Notice: 30 days notice for material changes
• Email Notification: Notice sent to your registered email address
• Platform Notice: Prominent notice displayed on our platform
• Version History: Previous versions available for comparison
• Effective Date: Clear indication of when changes take effect

Material vs. Non-Material Changes

Material changes include:

• Changes to pricing or billing terms
• Modifications to service availability or features
• Updates to liability or indemnification provisions
• Changes to dispute resolution procedures
• Alterations to data use or privacy practices

Non-material changes include:

• Clarifications and formatting improvements
• Contact information updates
• Minor language refinements
• Administrative or procedural updates

Your Options

When Terms are updated, you may:

• Accept Changes: Continue using services under new Terms
• Object to Changes: Contact us to discuss concerns
• Terminate Account: Cancel your account before changes take effect
• Export Data: Download your data before termination

Deemed Acceptance

Your continued use of our services after the effective date of changes constitutes acceptance of the updated Terms.

Version Control

We maintain:

• Current Version: Always available on our website
• Version Numbers: Clear versioning for tracking changes
• Date Stamps: Last updated and effective dates
• Change Log: Summary of significant modifications
• Archive: Historical versions for reference

Contact Information

For questions about these Terms of Service or legal matters, please contact us using the information below.

Mailing Address

TagThemAll Bot
Legal Department
[Your Business Address]
[City, State, ZIP Code]
[Country]

DMCA Agent

For copyright infringement claims under the Digital Millennium Copyright Act:
DMCA Agent: dmca@tagthemall.com
Include all required DMCA notice elements for proper processing.

Regulatory Contacts

• Data Protection Officer: dpo@tagthemall.com
• Privacy Officer: privacy@tagthemall.com
• Security Team: security@tagthemall.com

Emergency Contacts

For urgent legal or security matters:

• Mark emails as "URGENT - LEGAL" for expedited handling
• Security incidents: security@tagthemall.com
• Law enforcement requests: legal@tagthemall.com